# Clover (/docs/orders/pos/clover/)

> Send phone orders straight to your Clover POS.

Virnika connects to **Clover**. Phone orders go straight to your Clover POS as open orders. Your menu, prices, hours and item availability come from Clover, and Virnika refreshes them when you make changes.

Your Virnika onboarding specialist sets up the connection for you. You only need to approve access in Clover and add two order types.

## Before you start

- A Clover account for your location, and a login that can approve app access.
- Your **Clover Merchant ID**. You'll find it in your Clover Dashboard under **Account & Setup → Business Information**, or in the web address when you're logged in to Clover.
- If callers will pay over the phone, an enabled payment tender for those orders. See step 3.

## Setup

### Step 1: Create two order types in Clover

Phone orders are filed under their own order types, so they're easy to spot. In Clover, create these two order types, spelled exactly like this:

- `VIRNIKA-TAKE-OUT-TYPE` for pickup orders
- `VIRNIKA-DELIVERY-TYPE` for delivery orders

Don't hide or delete them. Create both before we connect. If you add them later, let your onboarding specialist know.

> **Warning**
>
> Without these order types, phone orders of that type can't be sent to Clover.

### Step 2: Approve the connection

Send your Merchant ID to your onboarding specialist or to [help@virnika.ai](mailto:help@virnika.ai). We start the connection, and you sign in to Clover and approve Virnika's access. Your specialist walks you through it.

Once you approve, we link your Clover account to your Virnika location and pull in your menu.

### Step 3: Set up a tender for paid orders

If callers pay over the phone, Virnika records the payment in Clover so the order shows as paid. Clover needs an enabled tender for this. We use a tender with "Virnika" in its name if you have one. Otherwise we use Clover's external payment tender.

Orders paid at pickup don't need a tender. They arrive unpaid, with `** PAY IN STORE **` in the order note.

### Step 4: Check your menu and place a test order

We go over the imported menu with you, including items, modifiers, prices and hours. Then we place a test order to make sure it reaches your POS the way you expect. After that, you're ready to go live.

## What syncs from Clover

- **Menu**: categories, items, modifier groups, modifiers and prices.
- **Hours**: menu availability comes from your Clover business hours.
- **Out-of-stock items**: items and modifiers marked unavailable in Clover aren't offered. Hidden items are left out too.
- **Tax**: uses the tax rate set on each item in Clover.

Virnika refreshes your whole menu each time Clover reports a change to your items, categories, modifier groups or modifiers.

> **Note**
>
> Make menu changes in Clover, not in Virnika. Virnika picks them up when you save them in Clover.

## How orders arrive

- Orders arrive as open orders under `VIRNIKA-TAKE-OUT-TYPE` or `VIRNIKA-DELIVERY-TYPE`.
- The order note starts with `PHONE ORDER` and the caller's name. It also includes the caller's notes, and the vehicle description for curbside pickup.
- Pay-at-pickup orders say `** PAY IN STORE **` in the note.
- Paid orders have a payment recorded against them, including the tip.
- Each item is its own line. An order for 3 of the same item shows 3 lines. Item notes appear on the line.
- Item discounts are added to the line as a discount.
- Clover uses its own prices for items and modifiers.
- If you delete a phone order in Clover, Virnika records it as canceled.

## Limitations

- Orders are sent for as soon as possible. Scheduled orders for a later time aren't supported.
- Delivery fees and service charges aren't added to the Clover order.
- The caller's phone number and delivery address aren't added to the Clover order.
- If an item has more than one tax rate in Clover, Virnika uses only the first one.
- Orders can't be edited from Virnika once they reach the POS. Make changes on the POS.
- Clover doesn't share prep times. Set those in your Virnika location settings.

## Troubleshooting

#### Orders aren't reaching my POS

Check that `VIRNIKA-TAKE-OUT-TYPE` and `VIRNIKA-DELIVERY-TYPE` exist in Clover, are spelled exactly right, and aren't hidden. If they are and orders still don't come through, contact [help@virnika.ai](mailto:help@virnika.ai).
#### A menu change isn't showing up

Check that the item isn't hidden or marked unavailable in Clover. If it still isn't showing, contact us and we'll refresh your menu.
#### Paid phone orders show as unpaid

Clover needs an enabled tender for phone payments, either one with "Virnika" in its name or the external payment tender. Check that one is turned on, then contact us.
#### Delivery fees are missing from orders

This is expected. Virnika doesn't add delivery fees or service charges to Clover orders.

## Need help?

- **Virnika support**: [help@virnika.ai](mailto:help@virnika.ai)
- **Clover support**: for order types, tenders and account access, contact Clover support.

- [POS integrations overview](/docs/orders/pos)
- [Getting started](/docs)