# OneTablet order tablet (/docs/orders/pos/no-pos/)

> POS not supported? We set you up with a OneTablet order tablet, so phone orders still arrive in your store automatically.

If your POS isn't one we [support](/docs/orders/pos/supported), you can still get phone orders automatically. We provide a **OneTablet** order tablet for your store. Phone orders from Virnika show up on the tablet, and your staff accept and prepare them from there.

Call flow: Caller → Virnika (Takes the order) → OneTablet (Tablet at your counter) → Your staff (Accept and prepare)

Your menu, item availability and open/paused status live in OneTablet and stay in sync with Virnika automatically. Your existing POS keeps working as it does today. OneTablet sits alongside it.

## Before you start

- A OneTablet account for your location. If you don't have one, your onboarding specialist sets it up with you.
- Your **pickup tax rate**. OneTablet doesn't send tax rates to Virnika, so we set a default tax rate for you.

## Setup

### Step 1: Get your store ID from us

Your onboarding specialist creates your location in Virnika and gives you a **store ID** for it. Each location has its own ID.

### Step 2: Enter the store ID in OneTablet

In OneTablet, enter the store ID as the **merchant-supplied ID** for that location. It has to match exactly, so copy and paste it rather than typing it. If you're not sure where this goes, OneTablet support can help.

### Step 3: Confirm your tax rate

OneTablet menus don't include tax. Tell your onboarding specialist your pickup tax rate, and we set it as your location's default. Virnika can't turn on phone ordering for a OneTablet location until this is set, even if your rate is zero.

### Step 4: Send your menu from OneTablet

Once the store ID is in place, OneTablet sends us your menu. Your location goes live in Virnika as soon as the first menu arrives. If it doesn't show up, ask OneTablet to send the menu again.

### Step 5: Check your menu and place a test order

We go over the imported menu with you, including items, modifiers, prices and hours. Then we place a test order to make sure it reaches your tablet and kitchen the way you expect. After that, you're ready to go live.

## What syncs from OneTablet

- **Menu**: categories, items, modifiers and prices, in the same order as in OneTablet. OneTablet sends updates whenever your menu changes.
- **Hours**: menu hours come from your OneTablet open hours.
- **Out-of-stock items**: when you 86 an item or modifier in OneTablet, Virnika stops offering it right away.
- **Inactive items**: items, modifiers and categories you've turned off in OneTablet aren't offered on the phone.
- **Store status**: when you pause your store in OneTablet, Virnika tells callers ordering is temporarily paused. When you turn it back on, Virnika takes orders again.

> **Note**
>
> Make menu changes in OneTablet, not in Virnika. OneTablet sends your changes to us automatically.

## How orders arrive

- Orders are sent as **pickup** orders, with the caller's name and phone number.
- Every order's notes start with `PHONE ORDER`. Orders the caller paid for over the phone say `** PAID **`. Pay-at-pickup orders say `** PAY IN STORE **`.
- Curbside orders include the caller's vehicle description in the notes.
- Orders can be placed for as soon as possible or for a later time.
- Tips are sent with the order.
- If an item is ordered more than once with modifiers or special requests, each one is shown as its own line, so every unit's changes are clear on the ticket.
- When you accept an order in OneTablet with a prep time, Virnika updates the pickup time to match.

## Limitations

- Delivery isn't supported. Phone orders through OneTablet are pickup only.
- OneTablet doesn't send tax rates. Tax uses the default rate set in Virnika, so tell us if your rate changes.
- Orders can't be edited from Virnika once they reach OneTablet. Make changes in OneTablet.
- Overnight hours must end before 5:00 AM. If your OneTablet hours run past that, the menu update is rejected.

## Troubleshooting

#### My location isn't live yet

Your location goes live when OneTablet sends its first menu. Check that the merchant-supplied ID in OneTablet exactly matches the store ID we gave you, then ask OneTablet to send your menu again. If it still isn't live, contact [help@virnika.ai](mailto:help@virnika.ai).
#### A menu change isn't showing up

Check that the item or category is turned on in OneTablet, and that your open hours end before 5:00 AM. If both look right, contact us.
#### Callers are told ordering is paused

Your store is paused in OneTablet. Turn it back on in OneTablet and Virnika starts taking orders again.
#### Tax on phone orders looks wrong

OneTablet doesn't send tax rates, so Virnika uses the default rate on your location. Ask your onboarding specialist to update it.

## Need help?

- **Virnika support**: [help@virnika.ai](mailto:help@virnika.ai)
- **OneTablet support**: for your store settings, menu and tablet, contact OneTablet support.

- [POS integrations overview](/docs/orders/pos)
- [Getting started](/docs)