Introduction

Virnika is an AI phone agent for restaurants. It answers calls, takes pickup and delivery orders from your real menu, answers common questions, and sends finished orders straight to your point of sale.

Caller

Dials your usual number

Virnika

Takes the order

Your POS

Order arrives like online orders

Your kitchen

Prints or shows on the KDS

How setup works

If your POS is supported and your phone system is ready, you can be live the same day. Every Virnika restaurant gets an onboarding specialist who handles setup with you, usually in a single working session.

1. 1
   Kickoff call· You + Virnika

   We confirm your phone provider, POS and menu, and plan the setup.

2. 2
   Connect your POS· You + Virnika

   You approve the connection and we import your menu.

3. 3
   Tune your menu· Virnika

   We set up your menu for phone ordering: names read aloud cleanly, nicknames callers use, modifier rules.

4. 4
   Connect your phones· You + Virnika

   You turn on call forwarding, and we confirm calls reach Virnika and your store.

5. 5
   Test calls· You

   You place test orders on your test number. Nothing reaches your POS.

6. 6
   Go live· Virnika

   Virnika answers on your main number. We check the first live calls with you.

Typical totalSame day

When it takes longer

Same-day setup needs a supported POS and a phone system you can forward from right away. These setups add time:

What adds time

• You're on a landline
  We ship you a phone for transfersLive once it arrives
• Your phone provider makes forwarding changes for you
  We call your provider with youTheir turnaround
• You're switching phone services or moving your number
  Set up after the move1–2 weeks
• Your POS connects through Deliverect, Stream or Olo
  The partner sets up their side firstTheir turnaround
• Your POS isn't supported
  We set you up with a OneTablet tabletLive once it's set up
• You'd like a trial run first
  Pilot during hours you pickYou choose

Your specialist confirms your date on the kickoff call, once your phone line and POS are checked.

Your part in setup

Most delays happen while we’re waiting on an answer or a login. You can keep things moving by:

• Replying within one business day when your specialist reaches out, by text or email.
• Sharing logins when we ask for your phone account and POS. Your specialist will give you a secure way to send them.
• Having your account PIN ready for calls with your phone provider.
• Naming one contact who can make decisions and answer questions about the store.
• Looping in your IT person or POS reseller early if they manage your phones or POS.

Use the Before your kickoff checklist to gather what we’ll ask for up front.

If we can’t reach you, we’ll pause your setup and pick it back up as soon as you’re ready. Your go-live date moves by however long it was paused.

Before your kickoffWhat to gather before your kickoff call.

Phone setupHow calls reach Virnika, and the setup options for your phone line.

POS integrationsHow orders reach your POS, and what we need from you for each system.

Need help?

Text or call us at (984) 364-8294, or email help@virnika.ai. We usually reply the same business day.