Toast

Virnika sends phone orders to Toast through Stream, an ordering hub that connects to Toast. Phone orders go from Virnika to Stream, and Stream puts them on your Toast POS and kitchen tickets like your other digital orders. Your Toast menu, prices and out-of-stock items stay in sync.

Caller

Virnika

Takes the order

Stream

Ordering hub

Toast

POS and kitchen

Most of the setup happens between Toast and Stream, and Stream’s team helps you with their side. Your Virnika onboarding specialist connects Virnika to Stream and tests everything with you.

Already use Deliverect or Olo with Toast?

We can connect through the account you already have instead. Tell your onboarding specialist, and see Deliverect or Olo.

Before you start

• Toast Web admin access for each location, so you can add integrations.
• A Stream account. Stream is a separate service. Your onboarding specialist will go over signing up and any cost before you start.

Setup

1. 1
   Add Stream in Toast· You

   Install the Stream integration from Toast's integrations page.

2. 2
   Connect Toast in Stream· You + Stream

   Link the two accounts with your Stream Merchant ID.

3. 3
   Finish Stream's Toast checklist· You + Stream

   Menu visibility, dining options, payment option and discounts.

4. 4
   Connect Virnika in Stream· Virnika

   We link your Stream location to Virnika and import your menu.

5. 5
   Menu review and test order· You + Virnika

   We check the menu and send a test order to your Toast POS.

1. Add Stream in Toast

   In Toast Web, go to Integrations → Integrations management → Browse & purchase integrations, search for Stream, and select Add Now. Review and confirm the data access terms. Stream’s onboarding team then reaches out to you.

   Guides: Toast: Get started with the Stream integration · Stream: Install Stream on Toast

2. Connect Toast in Stream

   In Stream, choose Connect POS → Toast and copy the Merchant ID it shows. Then, in Toast, open the Stream integration’s settings and paste it into the Group ID field.

   Guide: Stream: Connecting Toast POS in Stream

3. Finish Stream’s Toast checklist

   Stream’s guides walk through the remaining Toast settings. Each one matters for phone orders too:

   • Verify menu visibility, so your items show up for ordering.
   • Create dining options. Toast matches orders on the dining option’s behavior, so you need a Takeout option for pickup orders and a Delivery option if you deliver. Toast’s defaults already work.
   • Create a payment option for orders paid through Stream.
   • Configure discounts, if you run promotions.

   Remember to publish in Toast after each change. Unpublished settings don’t take effect.

4. Connect Virnika in Stream

   Once Stream shows your Toast connection as active, your onboarding specialist links Virnika to your Stream location and imports your menu. See Stream for how this connection works.

5. Check your menu and place a test order

   We go over the imported menu with you, then send a test order to make sure it prints in your kitchen and shows correctly in Toast. After that, you’re ready to go live.

How it works day to day

Toast orders follow the Stream integration. See Stream for the details on menu sync, payments, fees and order notes. In short:

• Make menu changes in Toast. They flow to Stream and on to Virnika.
• 86 an item in Toast and Virnika stops offering it.
• Orders land in Toast with PHONE ORDER in the notes. Pay-at-pickup orders also say ** PAY IN STORE **.

Troubleshooting

Items are missing from the phone menu

Check that the items are visible for online ordering in Toast, following Stream’s menu visibility guide, and that the menu is published. Then ask your specialist to re-import the menu.

Delivery orders come in as takeout

Toast needs a dining option with Delivery behavior. Without one, delivery orders fall back to a Takeout option. See Stream’s dining options guide.

An order didn't reach Toast

Stream shows why an order was rejected. Stream’s guide to understanding order errors explains each one. If you can’t tell what went wrong, email help@virnika.ai with the time of the call.

I added Stream in Toast but nobody contacted me

Contact Stream support through the Stream help center to confirm they received your integration request.

Need help?

• Virnika support: help@virnika.ai
• Stream support: Stream help center
• Toast support: for Toast Web access and settings, contact Toast support.

Stream

Supported POS systems