Thrive POS

Virnika connects to Thrive POS. Phone orders go straight to your POS, just like your online orders. Your menu, prices, hours and delivery zones stay in sync automatically.

Your Virnika onboarding specialist sets up the connection for you. You only need to approve access in Thrive and confirm a few settings.

Before you start

• A Thrive POS account and a login that can approve access for your location.
• A pricing scheme set up for your location in Thrive. Virnika can’t send orders without one.
• Order types with clear names. Your takeout order type should be called something like “To Go”, “Takeout”, “Carryout” or “Pickup”. Your delivery order type should include “Delivery”, and a curbside one should include “Curbside”.

Setup

1. Approve the connection

   You’ll sign in to Thrive in a pop-up window and approve access for Virnika. Your onboarding specialist will walk you through it.

2. Confirm your location

   We show the Thrive locations your login can reach, with their addresses, and you confirm which one this store is.

   Once you confirm, we register for order, stock and menu updates from Thrive. We pull in your menu, hours, prep time and delivery zones.

3. Choose how callers pay

   Callers can pay at pickup, or pay by a link that Thrive texts them. Tell us which options you want to offer.

   • Pay at pickup: the order arrives unpaid, with ** PAY IN STORE ** in the order notes.
   • Pay by link: Thrive texts the caller its own payment link. The order notes say ** PAY LINK SENT TO CUSTOMER **.

4. Check your menu and place a test order

   We go over the imported menu with you, including items, sizes, modifiers, prices and hours. Then we place a test order to make sure it reaches your POS and kitchen the way you expect. After that, you’re ready to go live.

What syncs from Thrive

• Menu: categories, items, sizes, styles, modifiers, required choices and prices, refreshed every 30 minutes. When Thrive reports a menu update, Virnika also refreshes right away.
• Toppings: toppings that come with an item, and half-and-half pizzas for items that allow them.
• Hours: your regular business hours and special hours, like holidays.
• Tax: uses your Thrive tax rates, including different rates by order type or delivery zone.
• Delivery zones and fees: your Thrive delivery zones and their fees.
• Prep time: copied from Thrive when we first connect.

Note

Make menu changes in Thrive, not in Virnika. Changes show up within about 30 minutes.

How orders arrive

• Orders are sent as your to-go, delivery or curbside order type, with the caller’s name and phone number. Delivery orders include the address. Curbside orders include the vehicle description.
• If the caller only gives a first name, the last name shows as “Order”.
• Every order’s notes start with PHONE ORDER, followed by how the caller is paying.
• Orders can be placed for as soon as possible or for a later time.
• Delivery fees, service charges, tips and discounts are sent with the order.
• Thrive sends the customer’s receipt, so Virnika doesn’t text a separate one.
• Thrive tells Virnika when an order is accepted, being prepared, ready, out for delivery, completed or canceled.

Limitations

• Orders can’t be edited or canceled from Virnika once they reach the POS. Make changes on the POS.
• Prep time is only copied when we first connect. If you change it in Thrive later, let us know.
• Overnight hours must end before 5 AM. Later closing times are cut to 4:59 AM.
• If the Thrive connection expires or access is removed, it has to be approved again before menus sync and orders go through.

Troubleshooting

Orders aren't reaching my POS

Check that your location still has a pricing scheme in Thrive, and that your order types are named as described above. If they look right and orders still don’t come through, contact help@virnika.ai. The Thrive connection may need to be approved again.

A menu change isn't showing up

Menu changes sync every 30 minutes. If a change still hasn’t shown up after an hour, contact us.

Orders with a discount aren't going through

Thrive needs an offer to record a Virnika discount against. Set up a dollar-off offer that applies to the entire order, with no promo code or other requirements. Your onboarding specialist can help.

Delivery fees or zones look wrong

Delivery zones and fees come from Thrive. Update them in Thrive, and they sync with your menu.

Need help?

• Virnika support: help@virnika.ai
• Thrive support: for pricing schemes, order types, offers and delivery zones, contact Thrive POS support.

POS integrations overview

Getting started